Service Delivery manager workplace

Job Locations BE-BRU-Brussels | BE-BRU-Brussels
Job Post Information* : Posted Date 2 months ago(04/03/2024 14:47)
Project Managers-IT
Primary Location : Location

Job Description

We are looking for a Delivery System Manager to strengthen our teams in Brussels. As Delivery System Manager, you will be responsible for supervising the teams responsible for the workplace. You will have a keen interest in, and passion for, information technology in general. You are capable of formulating concrete and appropriate solutions, you are customer-oriented and transparent.

Your responsibilities

  • monitoring external vendors, evaluating their services, and formulating and monitoring any improvements
  • following Equans group initiatives, detecting changes in the service, and formulating and monitoring them
  • conducting satisfaction surveys initiated through our ITSM tool
  • monitoring requests, incidents, and projects of the teams
  • maintaining the service catalog regarding workplace topics and financial reporting
  • monitoring escalations in his scope
  • you are responsible for
    • request management team
      • managed printing
      • processing non-standard requests
    • local IT team in the UK
    • managed service
      • firstline (servicedesk), second and third line support
      • packaging & configuration support
      • swap & support services and stock management
      • workplace security and software distribution

The SDM Workplace is responsible for all services related to the workplace and collaborates with the SDM Datacenter, SDM Mobile & Data, Incident-Change-Problem, and Service Improvement Manager. Interactions with internal and external stakeholders are part of the job, including the central purchasing department, application SDMs, colleagues on the field, SOC, and SLS DPW (Shared Line of Service Digital Workplace).


Are we a match?

  • is considered like a plus: technical background, Microsoft Azure certifications and experience with ServiceNow
  • can lead a team and promote collaboration
  • formulates concrete solutions to improve service in collaboration with the team
  • communicative, translating needs into concrete solutions
  • customer-oriented
  • team player
  • sporadic travels within Belgium
  • multilingual in NL, FR – En is a plus

Want to tackle tomorrow’s multi-technical challenges with us?

Then join our experts in the various innovative and exciting projects of Equans. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

Joining Equans is more than that! You also get:

  • a competitive salary in line with your education and experience
  • interesting training and career opportunities
  • group-, hospitalization-, disability insurance
  • eco & meal vouchers, meal allowance, representation allowance, 13th month, holiday pay
  • concessionary travel, lease car (with fuel card), van (with fuel card), parking, bicycle lease plan
  • smartphone with subscription, internet fee
  • additional paid leave, seniority leave, homeworking

We are looking forward to meeting you!



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